Privacy Policy

InsuranceHero.ca and the insurance industry have a solid track record of respecting your right to privacy and safeguarding your personal information. As a result of federal legislation, we’ve further strengthened our privacy commitment by informing you of why and how we collect, use and disclose your personal information. You can be assured that we’ll only handle your personal information in a manner that a reasonable person would consider appropriate in the circumstances.

Personal Information Collected

Depending on the purpose(s) for which we need to collect it, we may ask for the following personal information about you including:
Basic information such as your name, address, telephone and fax numbers, e-mail address, birth date and marital status.

Claims history
Credit and past payment records
Driver’s record
Details about your property such as the value of your home and its contents
Medical information such as any condition that may affect the operation of a vehicle
Employment information

We may obtain this information from you

Insurance companies
Other insurance brokers or agents
Credit organizations
Motor vehicle and driver licensing authorities
Financial institutions
Medical professionals

Why do we collect personal information?

When you first become a client or whenever you acquire or renew a product from us, we need to collect some of your personal information. Common purposes for which we collect your personal information are to:

Enable us to acquire or renew an insurance policy for you;
Assist you and assess your ongoing needs for insurance;
Assess your need for other products, such as financial products, and to offer them to you;
Ensure your information is accurate and up-to-date; and
Protect us both against error or fraud.

Who do we disclose your personal information to?

For many of the purposes identified above, we will need to share your personal information with others in order to serve your needs. These other parties commonly include:

Insurance companies
Other insurance brokers or agents
Credit organizations
Professionals working with us such as adjusters or lawyers
Financial institutions. For example, the organization that carries your mortgage.

How we protect your personal information.

In order to protect your personal information and right to privacy, we will:

Not collect, use or disclose your personal information for any purpose other than those that we identify to you.
Keep your personal information only for as long as we need it to fulfill the stated purpose or as required by law.
Maintain your personal information in as accurate, complete and up-to-date a form as possible.

Safeguard your personal information to the best of our ability.

Respond to any request you may make to access or correct the personal information we hold about you.
Obtain the appropriate consent from you for the collection, use or disclosure of your personal information.

Privacy Internet Communication

As the privacy of communication over the Internet cannot be guaranteed, we do not assume any responsibility for any harm, loss, or damage that might occur by the sending of personal and confidential information.

Consent

In using this site, you signify your consent to our privacy policy. If you are not in agreement, please do not use the site. We reserve the right, at our discretion, to update, change, modify, add, or remove this policy from time to time, as appropriate. Should we make changes, we will publish these on the site in a timely fashion.

Please do not hesitate to contact our Privacy Officer should you have any questions.
Our Privacy Officer may be contacted as follows:

Name of Organization: InsuranceHero.ca
ATTN: Privacy Officer
Address: P.O. Box 98, 31 Adelaide St. E, Toronto, ON M5C 2H8
Phone: 1-855-777-4376
Fax: 1-855-500-4376
Email: info@insurancehero.ca

Upon request, an individual will be informed of the existence, use, and disclosure of his or her personal information which is under our control, and may be given access to, and challenge the accuracy and completeness of that information.

Users can opt out of sharing personal information at anytime, however, some information is required to request a quote and is up to the discretion of the user.
Users can also send an email request to info@insurancehero.ca or call 1-855-777-4376 to request their information to be removed from InsuranceHero.ca records at any time.