Retention Hero – Personal Insurance

***Position is in Sudbury Office however opportunities to work from home elsewhere in the province may be available for the right candidate***

WANNA BE A HERO? We’re Growing – Join our Team!

Looking for a change from the traditional insurance brokerage world? Want to be part of an award-winning team that’s shaking things up in insurance? We’re not your typical brokerage, come see what we’re all about!

About InsuranceHero.ca:

Launched in 2011, we’re a fast-growing online insurance brokerage serving up a fresh new approach to personal and commercial insurance. We blend industry knowledge, experience and innovation to offer easy and accessible insurance. We build our own technology and leverage automation and artificial intelligence to enhance the customer experience and maximize our efficiency.

Retention Hero Role Includes:

We’re looking for a rockstar at quoting and customer service! Someone that can think outside the box and isn’t scared of doing things differently. This unique role is a mix between a service broker and a sales broker!

• Work with service and sales team to develop workflows and procedures that enhance customer experience and improve retention
• Review renewal policies, re-shop accounts and communicate with customers
• Up sell and cross sell appropriate coverages and products based on clients needs
• In-depth understanding of various insurance providers’ underwriting rules & product features & benefits
• Counsel clients on coverages and policy features
• Communicate with clients and company underwriters
• Problem solve client issues

Career Requirements:

• Minimum 3 years insurance experience
• Proficiency with computer applications (Proficiency with The Agency Manager (TAM), Compu-Quote (Applied Rating Services) are an asset)
• RIBO or OTL Licensed
• Strong written and oral communication skills
• Self-starter able to work in an unsupervised environment
• Driven by excellent client service
• Strong multi-tasking skills

InsuranceHero.ca Benefits:

• Industry leading compensation plan
• Leveraged use of technology to simplify processes
• Access to over 15 contracted insurance providers
• In-house training
• Options for career growth and professional development opportunities
• Educational assistance program
• Challenging and supportive working team environment

How to apply:

Please email your resume in confidence to careers@insurancehero.ca

We thank all interested candidates however only those selected for an interview will be contacted.