Retention Hero – Personal Insurance

We’re Growing – Join our Award-Winning Team!

***Position is in Sudbury Office, however, opportunities to work from home elsewhere in the province may be available for the right candidate***

Are you looking for a change from the traditional insurance brokerage world? Want to be part of a team that works hard but plays hard too? Are you driven by excellent client service? The potential to grow your career with InsuranceHero.ca is endless. We’re not your typical brokerage, come see what we’re all about!

About InsuranceHero.ca:

Launched in 2011, InsuranceHero.ca is taking the online insurance market by storm. We are a fast-growing online insurance brokerage serving up a fresh new approach to personal and commercial insurance. We successfully blend industry knowledge, experience and innovation to offer easy and accessible insurance. We leverage the use of leading-edge technologies as a means of communication with our clients and our simple processes make it easier for our insurance advisors to build and manage their books of business. By representing the leading insurance carriers we provide our insurance advisors with several coverage and pricing options to offer their clients.

Due to our rapid growth, we’re on a search for talented individuals to join our team. With the use of technology such as VOIP telephony and a Terminal Services Environment, we are able to accommodate our team to work from home.

Retention Hero Role Includes:

We’re looking for a rockstar at quoting and customer service! Someone that can think outside the box and isn’t scared of doing things differently. This role is a mix between a service broker and a sales broker.

• Work with service and sales team to develop workflows and procedures that enhance customer experience and improve retention
• Review renewal policies, re-shop accounts and communicate with customers
• Ensure adherence to internal and external underwriting rules, regulations and procedures
• Up sell and cross sell appropriate coverages and products based on clients needs
• In-depth understanding of various insurance providers’ underwriting rules & product features & benefits
• Maintain existing client relationships
• Counsel clients on coverages and policy features
• Communicate with clients and company underwriters
• Problem solve client issues

Career Requirements:

• Minimum 1 year insurance experience
• Proficiency with computer applications (Proficiency with The Agency Manager (TAM), Compu-Quote (Applied Rating Services) are an asset)
• RIBO or OTL Licensed
• Strong written and oral communication skills
• Self-starter able to work in an unsupervised environment
• Driven by excellent client service
• Flexible work schedule
• Strong multi-tasking skills

InsuranceHero.ca Benefits:

• Industry leading compensation plan
• Leveraged use of technology to simplify processes
• Access to over 15 contracted insurance providers
• In-house training
• Work-life balance
• Options for career growth and professional development opportunities
• Educational assistance program
• Challenging and supportive working team environment

How to apply:

Please email your resume in confidence to graymond@insurancehero.ca

We thank all interested candidates however only those selected for an interview will be contacted.